Return policy

According to the new European Consumer Regulation in force since June 13, 2014 The return period is extended from 7 to 14 calendar days.
 Once this period is over, no refund process can be carried out.

Under Law 23/2003, of July 10, the seller is obliged to deliver to the consumer a good that is in accordance with the contract of sale under the terms that the law itself establishes, therefore the seller will respond to the consumer of any lack of conformity that exists in the delivery of the good. Under the terms of this law, the consumer is granted the right to repair the property, to replace it and to reduce the price in the acquisition of a new product in the shop of the offeror. In the case of the termination of the contract due to causes other than differences with the article offered on the bidder's website, the client must bear the costs of the use and transportation of the returned property that will be assessed by a company outside the bidder and designated by the bidder. technical service for said good.

In any case, the serial number of the product must correspond with that of the files owned by Tradetec Global Trading Company S.L, for a correct processing, otherwise the company can not assume the management.

Goods must be returned in full original packaging and without damage to hardware or software. All items returned on time are subject to a restocking fee of 14.5%. The goods are sent from the client's locations to our facilities, at their cost. The shipping cost will be deducted from the amount due for the return. In all cases, the guarantee seal must be intact.

Under no circumstances can returns be made for articles that show symptoms of having been used.

The offeror will not be responsible for returns on products handled or those goods that are returned incomplete in both its main elements and accessories.

Changes or returns of products under warranty will not be accepted, starting from the seventh day from the reception of the article.

In no case are the photographs exposed binding except for express communication from the staff of Tradetec Global Trading Company S.L. The benefits should be the same as those described.

In no case can returns be made of customized items that are purchased by express order, and for particular audio systems.

The return of laptops will not be possible at any time when they are not returned in the same conditions of delivery. This implies that the system must be restored respecting the original partitions and programs.

For any return on smaller products (cameras, accessories, etc ...) it is necessary that they are protected by an external packaging -as you have received at your home- and thus avoid any type of damage or handling of the product packaging during transport.

There are no returns on software products.